Frequently Asked Questions
Frequently Asked Questions
How do I know the bags are authentic?
All our bags are carefully sourced and authenticated. Each piece undergoes a thorough review of brand markings, materials and provenance before it is listed. Available third-party authentication documentation is included with each item. Learn more about our Authentication process →
Where do your bags come from?
Our collection is sourced through trusted suppliers, specialist dealers and established networks in Japan and abroad. Each piece is selected for its design significance, condition and enduring appeal before undergoing authentication and review.
Are all bags pre-owned?
Yes. Every piece is pre-owned and carefully curated. Condition details and signs of wear are disclosed transparently so you can purchase with confidence.
What does a "Drop" mean?
A Drop is a curated release of archival designer bags made available at a specific time. Subscribers receive 24 hour early access online before the collection is unveiled. Once sold, pieces are unlikely to be repeated.
How do I get early access to Drops?
Join the Runway Fare list to receive 24-hour early access to every Drop, along with first notice of upcoming Exhibitions and new arrivals.
How often do you hold Exhibitions?
Exhibitions are announced as collections become available. Join the Runway Fare list to receive advance notice and early access to upcoming Drops.
Can I purchase at an Exhibition without being on the VIP list?
Yes, Exhibitions are open to the public after the VIP preview, but items are limited. Join the Runway Fare list via the footer to ensure early access.
What if a bag I want is sold out?
Once a bag is gone, it's gone. However, you can register interest to be notified if a similar piece becomes available. If enough interest is expressed, we may seek to source a similar piece for a future Drop.
How do I know the size and fit of a bag?
Measurements and detailed product descriptions are provided on each product page. You can also contact hello@runwayfare.com to request additional photos or measurements if needed.
How do I care for my bag?
We recommend storing your bag in a cool, dry place away from direct sunlight and moisture. Gentle handling and appropriate storage will help preserve the condition of vintage and pre-owned pieces.
Do you offer returns or exchanges?
All sales are final due to the pre-owned nature of our items. We encourage you to review product details and ask questions before purchasing. Learn more about our Returns Policy →
Can I cancel my order?
Once an order is placed, it cannot be cancelled. Please double-check your order and shipping information before confirming checkout.
How long does shipping take?
Shipping times depend on your location and chosen shipping method. Estimated delivery times are provided at checkout. Read our full Shipping Policy →
Do you ship internationally?
Yes — international shipping is available worldwide. Rates and estimated delivery times are calculated at checkout.
What payment methods do you accept?
We accept major credit and debit cards, along with a range of secure online payment methods available at checkout.