Returns

At Runway Fare, all sales are final.

As we specialise in pre-owned luxury handbags, we do not offer returns, exchanges, refunds, price adjustments, or order cancellations for change of mind.

We encourage customers to carefully review all photographs, descriptions, measurements and condition notes before purchasing. Every item is individually assessed and photographed and any notable wear or imperfections known to us will be disclosed in the product listing.

If you require additional photographs, measurements, or information before purchasing, please contact us at hello@runwayfare.com. We are always happy to assist.

Every item sold by Runway Fare undergoes an authentication process before being offered for sale.

If you have a genuine authenticity concern, please contact us within 7 days of delivery. The item must remain in the same condition as received and must not be altered, repaired, or modified.

We may request supporting documentation from a recognised independent authentication service and reserve the right to review all available evidence before determining an outcome.

Nothing in this policy excludes, restricts, or modifies any rights or remedies available under Australian Consumer Law.

If an item is not as described, is materially different from the listing, or otherwise fails to meet guarantees that cannot be excluded by law, please contact us and we will work with you to resolve the matter.

Unauthorised returns, payment disputes, or chargebacks may be challenged where appropriate. Please contact us directly if there is an issue with your order so we can assist.